At Little & Stone, we take great care in crafting and packing each order to ensure it arrives in beautiful condition.
Please read the below policy carefully.
Faulty or Damaged Products
While we take every precaution when preparing your order, occasional issues can occur during transit.
If your item arrives damaged or faulty, please email hello@littleandstone.co.nz within 3 days of delivery with:
A description of the issue
Clear photographic evidence of the damage or fault
Your order number
Once we have reviewed your claim, we will advise next steps.
If the product is confirmed to be faulty or damaged, we will:
Replace the item (subject to availability), or
Issue a refund to your original payment method
Refunds will be processed within 7 business days of receiving and inspecting the returned item.
If the fault is deemed to be a manufacturing defect or damage occurred in transit, return shipping costs will be covered or reimbursed by Little & Stone.
Change of Mind
Due to the nature of our products, we do not offer refunds or exchanges for change of mind.
Please choose carefully before completing your purchase.
Consumer Guarantees
This policy is in addition to your rights under the New Zealand Consumer Guarantees Act. Nothing in this policy limits or replaces your rights under applicable consumer law.
